Support with your Energy Bill
Fuel Debt
Our partner Energy Projects Plus may be able to help:
- Reduce/ clear fuel & water debt
- Issue emergency top up fuel vouchers
- Provide general energy efficiency advice and home visits
Contact Energy Projects Plus on the phone number below or make a referral online using the link below.
0800 043 0151 or https://www.epplus.org.uk/referrals/
Cold Weather Payments
If you are getting certain benefits and the weather is particularly cold (when the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below over 7 consecutive days) you will receive a Cold Weather Payment. You’ll get £25 for each 7-day period of very cold weather between 1 November 2023 and 31 March 2024.
If you’re eligible, you’ll get these payments automatically. You do not need to apply.
For more information about Cold Weather Payments and to see if you are eligible, please see the Government weblink below. The Council do not have any involvement with this payment.
Winter Fuel Payments
If you are 66 and over, you could get between £250 and £600 to help you pay your heating bills. You’ll get a letter in October or November telling you how much Winter Fuel Payment you’ll get, if you’re eligible. If you do not get a letter but think you are eligible, check if you need to make a claim.
To find out if you are eligible and how much you can expect to receive. Please read the Government guidance in the weblink below. The Council do not have any involvement with this payment.
https://www.gov.uk/winter-fuel-payment/how-much-youll-get
Warm Home Discount
The Warm Home Discount scheme supports those on low-income and who are vulnerable to cold-related illness or living in fuel poverty.
You could get £150 off your electricity bill for winter 2023 to 2024 under the Warm Home Discount Scheme. The money is not paid to you - it’s a one-off discount applied to your electricity bill between early October 2023 and 31 March 2024.
You’ll usually get the discount automatically if you’re eligible. If you might be eligible, you’ll get a letter by early January 2024. But if you do not get a letter and you think you’re eligible, you must contact the Warm Home Discount Scheme before 29 February 2024.
Warm Home Discount Scheme helpline
Telephone: 0800 030 9322
Monday to Friday, 8am to 6pm
https://www.gov.uk/the-warm-home-discount-scheme